brett's logjam

I came back from my two-week vacation this week, ignored my overflowing inbox for two days, and then demolished it in under two hours. No stress, just 800 email messages gone and me getting back to work.

Here’s how I did it.

• Archive everything into a single folder and use search. In Outlook, I create a rule that puts a copy of everything that comes into my Inbox into a folder called Archive. I always have a copy filed away without ever having to think about it.
• Don’t manage tasks out of your inbox. Read each email and ask: do I need to do something here? Put it on your task list and then delete the message.
• Delete ruthlessly. Once you’ve extracted whatever information or tasks you have from a message, delete it. Don’t leave it hanging around in your Inbox taking up mental space — it’s already filed in your Archive!
• Read in Conversation view. Most Outlook users top-post (it’s the default), so any given message will contain the entire thread in it. Conversation view (or Threaded view) lets you delete the entire thread once you’re done.
• Work in chunks. Spending all day in your email is a good way to not get any real work done; process it twice a day and then get back to work.

I’m really a big fan of deleting my email. Deleting is satisfying. It says: I have extracted what I need out of this message, and it no longer serves any purpose. Deleting is also quick. It is a single button to push, a single action to take. There is no thought about where to file a message — just remove it from the queue.

My strategy is directly influenced from two places: The Best Outlook Tip in the World, and Merlin Mann’s Inbox Zero series. I used to be a compulsive Ctrl-Shift-V email filer, but watching Merlin’s Inbox Zero video really changed how I thought about email.

This system may not be right for you. It’s not even always right for me.

But this week, it worked pretty well.