1:38 PM

Better Business Bureau Analysis of Cell Phone Complaints Reveals Root Causes of Customer Dissatisfaction:

Cell phones remain high on the list of the most complained about industries in the United States for the second consecutive year, according to 2003 data released today by the Council of Better Business Bureaus (CBBB).

While the number of cell phone complaints processed by U.S. BBBs decreased from 21,534 complaints in 2002 to 18,323 in 2003, only one other type of business, automobile dealers, generated more complaints (23,729).